Support

BlueZone Support

Thank you for your investment in BlueZone Software! Our team is committed to providing you with the support you need to get the most out of your BlueZone Software investment.

If you are evaluating BlueZone software, and you need technical assistance, please follow the Pre-sales instructions below.

If you are a licensed BlueZone customer, and you need technical assitance, please follow the Post-sales instructions below.

Pre-sales Support

If you are using one of our free or trial product offerings, please use our pre-sales support form to obtain technical support.

Post-sales Support

If you have purchased one of our products, as a registered and licensed customer you can access the Rocket Customer Portal to:

  • Get immediate answers to common technical questions from a knowledgebase
  • Download software updates
  • Access Documentation
  • Open Technical Support request tickets ("cases")
  • Check the status of open cases
  • Review your closed cases

To access the full benefits associated with our Technical Support services, please login to the Rocket Customer Portal located on the main Rocket Software web site.

Rocket Software (www.rocketsoftware.com) is a global software development firm that builds and services Enterprise Infrastructure products for the world's leading OEMs, networks and software companies and enterprises. The company's products complement and extend strategic infrastructure in the areas of: application modernization, business intelligence, compliance and security, consumer productivity, database servers, database tools, file transfer, mainframe productivity, network management, publishing and search, SOA and integration, storage management, terminal emulation, and text mining.

BlueZone, a Rocket Software brand, provides state-of-the-art, secure, cost effective solutions for the enterprise. The BlueZone product line extends from basic terminal emulation to legacy web enablement and web services integration. BlueZone is committed to advancing this technology to meet the changing and growing needs of its customers. BlueZone is the expert in emulator replacement and makes the transition of emulator settings, macros, scripts, and integrated applications as easy as possible.